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Explain leadership and management practices which can

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Question 1: Describe leadership and management practices that can enhance an employee's service when the employee is fixing a service failure. Provide an example with your answer.

Question 2: Most service failures can be fixed. Identify a service failure in any type of hospitality organization that may not be able to be fixed. Determine what the organization would do in this situation.

Reference no: EM13472048

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