Explain in detail nature and purposes of usability testing

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1. Explain in detail the nature and purposes of usability testing. Be sure to siscus whether usability testing can and should be done for websites of any size or age.

2. The text asserts that being able to deliver exceptionl customer service can produce a sustainable competutuve advantage. Discus whether you agree or desagree withthis statement, providing as much support as possible for your position.

3. Problem 4 Many solutions to informational problems emerge spontaneously as contractual innovations. Is there a role for the formal institution of law with respect to these contractual innovations, and if so, why?

Reference no: EM132264879

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