Explain how you would you use brand monitoring

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Reference no: EM133646513

Part 1

Company: Amazon

What would be the 4-5 areas to focus on to ensure customers are being heard, you are responsive to them, and you are helping them along their customer journey?

PART 2

Company: Amazon

Explain the specific ways you would build trust
Imagine a post goes viral, how would you handle thousands of social media comments coming in?
Explain how you would you use brand monitoring

Reference no: EM133646513

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