Reference no: EM133485864

Case Study: You are the performance engineering manager for the end-user support team of your organization. Your company has 100 employees divided into five upper-level managers, five middle managers, 50 engineers, 25 software developers, three administrative assistants, three sales and marketing personnel, two accountants, two human resource personnel, and your five-person (including you) end-user support team. Your team has to ensure that everyone has a laptop, as well as the associated applications with the appropriate capabilities for their job. In addition, a third (25) of the engineers and software developers also have a desktop computer loaded with their associated high-performance tools. Your team also has to ensure that the software is patched timely and efficiently, logging and monitoring are performed on all systems, and proper disposal of equipment is performed at the end of life. Most importantly, your team has to process ad hoc service requests, such as password resets, system updates, and application interoperability issues, all of which are handled as quickly as possible to keep the organization running smoothly and efficiently.

Requirements
Create a Performance Requirement Document in which you:
• Explain how you would formulate the performance requirements for your team using specific examples.
• Write five performance requirements using the following three steps:
o Identify the constraining factors.
o Identify the demand variables.
o Identify criteria for satisfactory performance.
• Identify at least three metrics (such as response time) describing the work performed by your team and provide a rationale for your selection of each one.
• Take two of the performance requirements you identified in the step above and format them using the suggested fields of a performance requirement below:

• o Requirement number.
• o Title.
• o Statement of requirement.
• o Supporting commentary.