Explain how you think the family might respond

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Reference no: EM133671043

Read the below scenarios and explain how you think the family might respond and discuss how the approach is taken to manage the issue could impact the family response, and explain how the approach could be improved.

Scenario 1

A parent called the centre at 9:00 a.m. to discuss their child's medication that they have been given. She wanted to talk with the Director about managing this medication and checking what else she needs to do before her daughter can attend tomorrow.

The Director did not respond until 5:30 p.m. The response was provided by email stating, 'sorry I missed your call. I'll chat with you tomorrow when you come in'.

Scenario 2

A parent approached the team leader of their child's room and told them that their child had been bitten yesterday by another child.

The educator said, 'actually, come to think of it, they did cry, but I just thought they were being a bit winey because it was almost home time. Sometimes children bite and there's not much we can do'.

- How the family might respond and how the approach is taken to manage the issue could impact the family response.

- Explain how the approach could be improved.

Reference no: EM133671043

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