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Case Scenario - Barbara You begin your shift with Barbara one morning and come to find her agitated. She makes several complaints to you about one carer, Xiu, not being able to understand her. Barbara confides her frustration in you because every time she is cared for by Xiu, she never understands her and has t constantly repeat herself. Barbara becomes angry and frustrated. Xiu is a wonderful carer from China who often has difficulty understanding Barbara as she speaks very fast. Although her English is very good, Barbara speaks too fast for her to understand as it is her second language. Xiu feels that Barbara is deliberately causing trouble for her and is just a `demanding old lady'. There is often tension between Barbara and Xiu because of this conflict.
Questions:
Q1. Explain how you may go about resolving this conflict between Barbara and Xiu? Result O S O NS
Q2. Briefly outline what other forms of communication that could be used to assist the flow of communication between the carer and client?
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