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Problem: Earlier in the day, a manager resolved a conflict between one of their employees and a customer over poor service. The customer was dissatisfied with the service they received from the employee, saying the employee was rude and was not accommodating to their needs. When resolving the conflict, the manager discovered that the employee had a sick family member in the hospital and was having a bad day at work. To resolve the conflict, the manager apologised to the customer and refunded them. Explain how the manager can evaluate and reflect on how they handled the conflict and the effectiveness of the solution.
Behaviors that indicate conflict among employees- Explain how the channels of communication influence employee relations
After reading and watching the video of Standford Prison experiment by Philip Zimbardo answer the following:
Suppose that the distribution is bell-shaped. According to the empirical rule, approximately 68% of the fares lie between dollars and dollars.
Management functions include setting and measuring goals for a company, determining which elements are key to a particular situation,
Businesses and organizations are focusing on developing Internet systems to provide value to their customers and staff. There are many software technologies available to internet systems development teams including; SOAP, HTML, JSON, XML, CSS, AS..
What must be considered to ensure that the intended communication is the received communication?
Describe how the peer-reviewed journal article is significant to our understanding of business ethics. Summarize the article and describe the relevance of article to business ethics (why does this article matter)?
Tell me what strikes you as the most impressive/unusual/noteworthy with regard to the state's judiciary/court system?
In a 1-2 page essay, Describe how you will be a leader in the workplace regardless of your position. A robust essay will include explanation of topics discussed
1. Show the gains or losses with the current plan. Explain how those gains were calculated (because that is where I am at a loss). 2. Show the gains or losses with the proposed plan. Explain how those are calculated.
Do you think tools like Hospital Compare are enough to help consumers make healthcare decisions?
Provide a brief description of the business that you are writing about. You need to explain why the business is expanding internationally.
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