Reference no: EM132325771

Chapter - Professionalism and Your Personal Life

Chapter Questions

Using information from Chapter Six, answer each of the following:

*1. Explain how personal skills affect your success as a health care worker.

*2. Describe how your personal image affects patient care.

*3. List five appearance and grooming factors that result in a professional image.

*4. Explain how stereotypes impact first impressions.

5. List three examples of annoying and troublesome personal habits.

6. Describe how grammar and vocabulary impact your professional image.

*7. Explain the importance of maintaining professionalism after hours.

*8. List three health and safety concerns with social media.

*9. Describe the importance of self-care for health care workers.

*10. Give two examples of how health care companies are encouraging employees to become healthier.

11. Describe three time management techniques.

12. Describe three financial management techniques.

13. Describe three stress management techniques.

*14. Explain why the ability to manage change is so important in health care today.

Scenarios

Think about what you would do in the following situations and record your answers.

1. Your company's dress code allows denim jeans and T-shirts on Fridays for "casual day." Because you've been cross-trained to fill in for the customer service department when it is shorthanded, it's possible you could be asked to work at the information desk in the main lobby with little or no notice.

*2. You've spent six months working out at a fitness center and look really good in tight blouses and short skirts. Hopefully, the cute guy who started working in medical records last week will notice you and ask you out.

3. Some of the employees with whom you eat lunch use street language and at times it can be overheard by other people in your company's cafeteria.

*4. The only free time you have to jog on a regular basis is during your lunch break. Your break is long enough to get some good exercise, but you don't have time to take a shower before resuming work.

5. You and a group of coworkers decide to start meeting at a popular bar on Saturday nights to "let your hair down" and have a good time. On the very first night, one person in your group drinks too much and ends up in a fistfight with a stranger seated at the next table. You overhear the bartender calling the police.

6. It seems there are never enough hours in the day for you to get everything done that you want to do. You work full time, participate in two softball leagues, transport your chil¬dren to sporting events, volunteer at a local charity, play basketball with your friends on Saturday afternoons, and take two courses each semester toward the degree you've been working on. Last week, you were late for work twice, called in sick the day your son's schocol was closed because of the weather, and had to cancel a dentist appointment at the last minute. You know your job is important, but so are your family, friends, and other activities.

7. You just received a raise, giving you an extra $25 in each paycheck. Then the telephone rang and you found out you qualified for a new credit card that you hadn't even applied for. With your pay raise and a $5,000 credit limit, you've got the money you need to buy that new smart television your children have been begging you for.

8. For the past month, you've been having headaches and difficulty sleeping at nignt. You're less patient with your children and have yelled at them several times. Even though you've been eating more than usual, you seem to have very little energy and can't keep up with physical activities. Yesterday, when your supervisor asked if you could work overtime, you blew up and yelled, "Are you kidding me? Why can't somebody else do it? Why does it always have to be me?"

9. You just found out that your health insurance premium at work is going up $50 a month. If you fill out a health risk assessment, undergo a physical exam, and fall within the healthy range for indicators such as blood pressure and body mass index, you can reduce your cost by $25 a month.

10. You met someone via an online dating site. After communicating by email for several months and becoming close friends, he tells you his mother is sick and asks you to loan him $5,000 for her surgery.

*Note: Need only question 1, 2, 3, 4, 7, 8, 9, 10 and 14, | scenarios 2 and 4