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1. Scheduling and sequencing are typically viewed from a technical perspective; that is, they are focused on minimizing quantitative measures such as lateness or cost. However, schedules also have intangible effects on customers, employees, and the perception of service quality. Discuss what some of these intangible effects might be and how managers should consider them when constructing schedules.
2. Select two of Deming's 14 Points and discuss the importance of them to operations managers (as well as all managers) in today's business environment.
3. Explain how service quality is measured. Specifically, discuss how you may have experienced each of the five SERVQUAL dimensions as a consumer of services.
within the discussion board area write 200-300 words that respond to the following questions with your thoughts ideas
Research the corporate-level of strategies and evaluate the business-level strategy do you believe is appropriate to offset forces in the industry for Victory Motorcycles
Will any action notices be generated? If so, explain what they are and why they must be generated.
Shirley Hopkins is developing a program in leadership training for middle-level managers. Shirley has listed a number of activities that must be completed before a training program of this nature can be conducted.
Explain the necessary steps and the kind of decisions involved in the capital investment decision process.
Jellyfilled, sprinkle doughnuts cost $0.10 from the central facility, and sell for $0.60 each, and demand the past 10 days has been 50, 38, 27, 45, 62, 44, 44, 29, 31, 39. Dayold doughnuts are thrown out(hopefully). How many should be ordered?
Research the various methods different companies use to gather competitive intelligence and then analyze the most effective methods by which companies should gather competitive intelligence.
Are you concerned that this might be a crisis situation-akin to an employee going "postal" in the workplace-waiting to happen? If so, what would you do? Why?
describe a hypothetical scenario involving the question of whether an individual is an employee or an independent contractor and issue a determination (based on the hypothetical you have created, and applying the "20-Factor Test" to your hypotheti..
select three problems that brick-and-mortar organizations face as they transition toward becoming virtual
Describe three roles of the organization in relation to travel and tourism.
1 process solutions provides a computer-based document processing service. the accountant has produced the following
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