Reference no: EM133226025

Question: You were hired by a financial services firm with national and global offices. You work in the IT service desk area of the company in Jacksonville, Florida. The organization has undertaken a project to outsource proprietary software that will require interactions among internal staff, IT staff, communications, outside suppliers, and other stakeholders and customers. The business needs to maintain operations as usual during this major project to upgrade the software in order to continue creating value. The work will begin first at HQ in Jacksonville, then roll across the U.S., and then internationally.

The project extends five years and will mean more business for the organization locally and nationally. The Project Management Office (PMO) is under pressure to deliver a successful project that accomplishes the objectives set out by senior management. It is recognized that all parties have to cooperate for this project to be successful.

Using your ITIL Service Value System knowledge, describe three components that could help ensure the software upgrade initiative creates value for the organization. Include at least three elements of SVC, such as guiding principles, governance, service value chain, practices, continual improvement, and inputs and outcomes.

Define the SVC element, explain how it could be used to help the project, explain how the chosen elements interface and provide value to the stakeholders. Be specific, use examples, and give your recommendations for using the ITIL SVS.