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Q. Case Questions
1. Illustrate what is wrong with explain how Gold Coast Advertising measures its quality? Explain why Gold Coast should ask its customersabout explain how they define quality.
2. Offer suggestions to George Stein on ways of identifying quality dimensions GCA's customers consider important.
3. Develop a short questionnaire to be filled out by GCA's customers which Estimates explain how customers define quality.
Ms. Smith and Wong have an insurance agency. A Pareto chart reveals that most frequent complaint of their consumer is rudeness on the part of the office staff.
Explain What inputs and outcomes might she evaluate to make this comparison
Create and solve a queuing problem for a business unit. For illustration, phone calls coming to the receptionist, or work arriving by mail, phone, or in person.
How may ethics be taught in the workplace? Should an internal or external person be responsible for teaching ethics in the workplace?
What value does surveying customers bring?
Explain with a bounded rationality and incomplete view of the world and our communication and decision making ability
Create an audit report for a hypothetical project of your choosing. Be sure to comprise each of the six minimum content requirements that must be included in an audit report.
how to deal with ethical issues that invariably come up in the course of the IT professional's work.
When to make a strategic move is often as crucial as what move to make. Good timing, therefore, is important in deciding whether to be a first-mover,
Whenever you're in conflict with someone, there is one factor that can make the difference between damaging the relationship and deepening it. The greatest factor that determines the outcome is attitude.
Examine the relationships between a firm and the political and economic forces within its community.
Compare and contrast Murphy's definition of leadership with that provided by Bass.
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