Reference no: EM133339298

Questions

1. A friend suggests that organizational behavior courses are useful only to people who will enter management careers and it is only based on a theory only. Briefly discuss the accuracy of your friend's statement. Second as a manager how useful is OB knowledge to you in changing your perspective in managing your department.

2. Several government department employees who regularly meet unemployed citizens say they experience considerable stress. The problem, they claim, is that they try to act pleasant and sympathetic to their clients, but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (Welfare department office). Based on your knowledge of surface and deep acting, describe what these government department employees might do to minimize their stress in this situation.

3. Briefly describe four-drive theory and explain how drives influence employee motivation. Second your organization wants to improve employee motivation. Employees already have strong P-to-O expectancy and the outcome valences are quite favorable for strong performance, but they seem to have a low E-to-P expectancy. Identify any two strategies that would potentially increase employee motivation by improving the E-to-P expectancy.