Explain difference between the positional and interest

Reference no: EM132695511

Question: With the use of examples, clearly illustrate the difference between the 'positional' and 'interest' based approaches to addressing conflict.

1. Identify and explain how any 4 (four) issues from the case may be considered a source of conflict for the parties involved.

2. Justify any 2 (two) possible approaches you would advise the Customer Services Supervisor Jenna to take in an effort to settle the conflict situation for the best result.

Reference no: EM132695511

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