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A report on emotional regulations for customers assistants at marks and spencer. In addition to the task, you should provide some background information on the following
Task-specific guidance:
The task should address the following requirements:
-Clear definitions of Emotional regulations.
-List five Importance/benefits of Emotional regulations for a customer assistant working at mark and spencer.
-List five the challenges/conflicts that a customer assistant encounters while working at mark and spencer.
-List five the impact of conflicts /challenges for a customer assistant working at mark and spencer.
-Five strategies /techniques to develop emotional regulations for a customer assistant working at mark and spencer.
-Explain Deep acting and surface acting as strategies of emotional intelligence
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