Explain customer service management

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Reference no: EM1333881

Explain Customer Service Management

In terms of adjustments, refunds, and returns, does one retail format have a sustainable advantage relative to other retail formats?

define the retail formats being compared (that is, Click & Ship, Wholesale, Bricks & Mortar, Clicks & Bricks, Click, Pick & Take, Click & Take), relative to the other formats, explain if one retail format has a sustainable advantage with regard to adjustments, refunds, and returns relative to other retail formats, and defend your choice.

Reference no: EM1333881

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