Explain customer relationship management

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Reference no: EM133332107

Many companies attempt (with varying results), to manage their relationships with customers.

1. Explain customer relationship management (CRM).

2. Discuss organizations that use CRM effectively.

3. Explain what they do differently.

4. Discuss how CRM impacts customer trust.

5. Share examples of companies that have done a good and bad job of managing a relationship with you.

Reference no: EM133332107

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