Explain crowd of angry customers

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City Hotel is a 5 star hotel offering a family staycation for just $90 per night over the long weekend. Given the fantastic offer, they received more responses than expected. Due to human error, 650 bookings were accepted and confirmed when they only have 500 rooms available for that weekend. On check-in day, the hotel lobby becomes chaotic as 150 stranded families are demanding that the hotel honour their booking. You are the Duty Manager on that day when you discovered the error and facing a crowd of angry customers. Discuss.

Reference no: EM133025361

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