Explain brie?y the background of the situation

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Reference no: EM133373238

Question: For this activity. you will be simulating the use of Service Quality Management tools. 1. Fishbone Diagram. Using any downloadable template [google ?shbone diagram template} or self- created graph. come up with an analysis of the probable causes of a common tourism! hospitality problem using the lshikawa or ?shbone diagram. You have to be as speci?c as possible: Example - bloody fried chicken; long lines or queues at the airline counter; delayed delivery of ordered products, etc. 2. Choose one of the other tools discussed and try to apply it to another problem or opportunity for application in the tourism and hospitality industry. Explain brie?y the background of the situation. the tool to be used and how it will be used, and what you expect to achieve after using the tool.

Reference no: EM133373238

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