Reference no: EM1328300
Resource planning/allocation: How many service technicians does it take?
Assumptions/factors:
- Available working hours: 8AM - 5PM Monday - Friday, with one hour off for lunch (time not fixed), and two 15-minute breaks (times not fixed).
- Scope of work includes receiving a dispatch (ticket), contacting and visiting user, verifying/clarifying issue, troubleshooting to isolate problem area/cause, repairing or replacing defective items as most appropriate.
- They must successfully resolve 90% of all events within 4 business hours, which can span two business days (example: 1 hour Monday, 3 hours Tuesday). The 4 hours is measured between receipt of dispatch (ticket) and problem/event resolution.
- Historically average (mean) event working time duration: 1.42 hours, with a range of 0.5 hours to 4.0 (or more) hours. Typically less than 2% (assume 2%) require more than 4 business hours to resolve. Assume normal distribution of event durations.
- Assume all times stated above include logistics/comms/prep/cleanup, etc. - no additional tasks remain. Assume no travel or related issues (already at same site as event).
- Average (mean) number of events per month: 3204. Average (mean) number of working days per month: 20.9. Average (mean) number of events per day = 153.3.
- Assume equal competency, skills, and tools by all technicians - no other know variables.
Request:
A formula that accurately predicts minimum number of technicians needed to staff to guarantee 90% of all resolutions will occur within the 4-hour business hour window, and how to account for the following changes:
a. Average event working time (example: increases from 1.42 to 2.5 hours per event)
b. Changes in service level (the 90% or the time window) affect the calculation. For example, if the service level changed from 90% to 95%, or the resolution time requirement changed from 4 hours to 8 hours, how should I account for those changes when recomputing staffing requirements?
c. Changes in available working hours; for example, if work hours change from 8AM - 5PM to 9AM to 5PM, how do I account for that in the staffing model?
|
Brand extensions can endanger brands
: Consider the statements "Brand extensions can endanger brands" and "Brand extensions are an important brand growth strategy." Take a stand and justify one statement, supporting it with examples.
|
|
Contributions of leadership to organizational failure
: Compare and contrast the contributions of leadership, management, and organizational structures to the organizational failure.
|
|
Write down an object oriented program in java
: take a rectangular matrix of cells, each of which can contain an organism. If the matrix is viewed as extending indefinitely in both directions, then each cell has eight neighbors, the eight cells surrounding it.
|
|
Statement of cash flows and tvm
: Please help me solve the following problems related to the statement of cash flows-Tiki Timber Corp invested $6,000,000 in new equipment which will yield sales totaling $1,750,000 for years 1 through 3 and $2,400,000 for years 4 through 6. The annu..
|
|
Explain about resource planning and allocation
: Resource planning and allocation: How many service technicians does it take - A formula that accurately predicts minimum number of technicians needed to staff to guarantee 90% of all resolutions will occur within the 4-hour business hour window
|
|
How could illegal immigration problems be solved
: How could illegal immigration problems be solved?
|
|
Important information regarding price elasticity
: Important information regarding Price Elasticity of Demand and Total Revenue
|
|
How do you write an exponential decay function
: How do you write an exponential decay function to model a situation?
|
|
Aspect of the requirement for the cross-cultural team
: In this case specifically do you think the requirement of an "environmentally freely" solution might create an issue given different cultures definition and awareness of adverse environmental impact? As a leader how would you address that aspect of t..
|