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Given your expertise in organizational behavior, you have been asked to give a formal presentation about how to be an effective manager to a group of young managers at New York Life. Most of the managers have backgrounds in marketing or computer information systems, and all have been managing at the department level for less than two years. These managers are responsible for all aspects of running their departments, including hiring, firing, motivating, compensating, and in general, managing productivity. Using expectancy theory and equity theory, what advice would you give these managers in your presentation? Focus on the managerial implications that flow from each theory. Remember, you are teaching them how to manage their subordinates, not how to manage their own motivation. (You may use bullet points to outline your major points.)
How do you think mistakes should be viewed, if the organization is to proactively support innovation and change? What do you think about Right-to-Work laws and the historical refusal of Congress to enact any kind of national Right-to-Work legislation..
Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, etc.) How might the organization have handled it bet..
What are the arrival rate and service rate in jobs per hour? Show the operating characteristics including the total cost per hour.
Stacey has worked for lawyer Larry for the last five years in his home office. Stacey does everything for Larry – receptionist, bookkeeper, secretary, paralegal, coffee girl, sometimes even taking his laundry to the cleaners. Stacey is smart and very..
Review the unique challenges companies face in new product development. Evaluate how these challenges impact the traditional new product process
Do research on the Web to find an example of an external audit that uncovered serious problems at an organization.
Why should a company act in a socially responsible way? How can social responsibility create value for the shareholders? Give examples.
Consider policies on appropriate message content, the consequences for using company equipment to send harassing messages, and a policy on the use of company system for sending personal email messages.
Evaluate the costs and benefits associated with achieving ISO 9000/9001 certification status for a specific product- or service-based company.
How often is inventory taken under a periodic system? What are “network effects”?
Identify the three key facts about short-run economic fluctuations and how the economy in the short run differs from the economy in the long run.Explain economic fluctuations and how shifts in either aggregate demand or aggregate supply can cause..
Samuel Mulbah is operations manager for a local office of a top ranked full-service brokerage firm. With increasing competition from both discount and online brokers, Samuel’s firm has redirected attention to attaining exceptional customer service th..
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