Experiences in the advice clinic without hiring more staff

Assignment Help Operation Management

Reference no: EM132197377

Students arrive one at a time, completely at random, to an advice clinic at a rate of 10 per hour. Students take on average 5 minutes of advice but there is wide variation in the time they need; this variation may be well modeled by the exponential distribution.

a. Assume there is only one advisor serving in the clinic. Find the following expected measures of performance for this system: the expected time in the clinic, the expected time in the queue for advice, the expected number of students in the clinic, and the expected number of students waiting for advice.

b. Again assuming one advisor, what is the probability that there are more than ten students in the clinic at a random point in time? What is the probability that the time spent in the clinic exceeds 30 minutes?

c. Now suppose that a second advisor is hired. Repeat your answer for a. What are the advisors’ utilizations? Would you recommend this second advisor is hired?

d. What are some ways that the advice clinic could improve students’ experiences in the advice clinic without hiring more staff?

Reference no: EM132197377

Questions Cloud

Given the poor performance of many teenage drivers : Given the poor performance of many teenage drivers, explain whether or not the legal driving age should be raised to eighteen.

Middle-level managers have balanced need for all three skill : An effective manager will always delegate high priority tasks that are urgent. Middle-level managers have a balanced need for all three skills.

What major companies-corporations in play today profited : What major companies/corporations in play today profited the most from the Transatlantic Slave Trade?

What is your perspective : Often, individuals take situations at face value and don't recognize that they are not what they appear.

Experiences in the advice clinic without hiring more staff : What are some ways that the advice clinic could improve students’ experiences in the advice clinic without hiring more staff?

Design a control system for their organization : What steps has a company like Microsoft taken to design a control system for their organization?

How does culture affect leadership : How does culture affect leadership? How do you think power affects leadership?

How can a crisis situation make collaboration : How can a crisis situation make collaboration and trust stronger in a group? Why does this happen? How can staff development improve rapport among colleagues.

What is your assessment of the good hotels performance : Explain how the marketing emphasis of a low-cost provider differs from the marketing emphasis of a best-cost provider. Describe an example.

User Account

All Pages