Experience working in a technical analyst role

Reference no: EM13939852

Role Requirements: Manage and resolve Incidents and Service Requests using Service Manager 9, Key Management System, Facilities Monitoring and Cable Records Management; Monitor and manage the Facilities ICT systems; Work with the Technical Support Analyst to analyse and report on ticket data such as trending, fulfilment timeframes, SLA's etc; Coordinate Problem tickets with the Service Operations Problem Management team; Adhere to SLA s for Service Requests and Incident handling; Participate in the coordination of 3rd parties to insure SLAs are met; Keep the customer informed on status of Incidents or service Requests; Update identified gaps to existing procedures/work instructions (BAU); Assist the Regional Facilities Management team with escalations and service improvements; Assist the National Facilities Operations Manager with various requests/escalations; Provide back up support within the Facilities Technical Support Team; Technical Skill Requirements Bachelor's degree and prior relevant business experience. Data Centre operations experience Virtualisation technology experience, especially VMware and Oracle SPARC Experience with storage technologies in particular EMC and NetApp Experience with designing server & storage solutions Ability to articulate development, operational and technical issues to both technical and non-technical audiences Ability to express complex technical concepts, issues and ideas into various media; proposals, white papers, presentations and architecture designs Ability to meet travel requirements, when applicable. Must be a citizen Professional Skill Requirements Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment with a focus on IT infrastructure Excellent leadership, communication (written and oral) and interpersonal skills Ability to manage team and delivery in complex environment. Experience

Required: Demonstrated experience working in a Technical Analyst role; Ability to perform under pressure and to tight deadlines; Demonstrated experience working within a Security conscious environment; Demonstrated experience working in a Defence environment. Must hold a minimum of a current NV1 Security Clearance. Recognised Degree in an ICT discipline; (Desirable) ITIL v3 certification (Desirable)

Reference no: EM13939852

Questions Cloud

Discuss how the internet is changing the way : Question: The internet is a part of our daily lives. Discuss how the internet is changing the way we think today and in the future. -Please remember that you will need to have at least Four (4) varying references. For example: Journals, WebPages, ..

What is amount of initial cash flow for expansion project : High Breeze currently produces boat sails and is considering expanding into awnings for homes and travel trailers. The company owns land that could be used for the expansion. This land was purchased five at a cost of $319,000 and is valued today at $..

Compute tax payable and wages that will be paid to employee : Compute the taxes payable and wages that will be paid to employees. Then prepare the journal entries to record the wages earned and the payroll taxes.

Create a class called geometrycalculator. : compute the volume and surface area of a sphere with radius r, a cylinder with circular base with radius r and height h, and a cone with circular base with radius r and height h.

Experience working in a technical analyst role : Demonstrated experience working in a Technical Analyst role; Ability to perform under pressure and to tight deadlines; Demonstrated experience working within a Security conscious environment; Demonstrated experience working in a Defence environmen..

Evaluating my own experience performance asclinical educator : Evaluating my own experience performance as a clinical educator by reflecting on the experience and referring to current relevant educational literature.

Projects that may be adjusted if a recession is on horizon : Pick any industry that you would like to know more about (automobile industry). What are some examples of short term versus long term projects that may be adjusted if a recession is on the horizon? Write in detail with descriptive examples.

Dividends are expected to grow at rate : Synovec Co. is growing quickly. Dividends are expected to grow at a rate of 25 percent for the next three years, with the growth rate falling off to a constant 4 percent thereafter. If the required return is 10 percent, and the company just paid a di..

Determines whether to accept an object. : Modify the implementation of the DataSet class in Section to use both a Measurer and a Filter object. Only objects that the filter accepts should be processed.

User Account

All Pages