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Experience the Tour de France (ETF) is a specialty travel agent. They arrange vacations for amateur cyclists who want to experience the Tour de France by riding through one or more stages in the race. They have 5 people who take calls from clients. Each call lasts on average 20 minutes with a standard deviation of 60 minutes. A call arrives on average every 15 minutes with a standard deviation of 15 minutes.
On average, how many minutes does a caller wait before talking to an agent? Round to 2 decimals.
What are five reason productivity difficult to improve in service sector
Which of the following statements is true of a collective research organization?
Expectations regarding a corporation’s role in society can vary widely from country to country. The Anglo-Saxon approach distrusts cooperation between business and government; the Continental Europe and Asian approaches embrace it. What do you think ..
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Why would there be internal resistance to CIOs becoming more externally customer focused than they were before? Does this present a threat to executives in other areas of a company?
Explain how human resource management, from the organizational life-cycle and stakeholder perspectives, can facilitate organizational success.
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