Experience should be from customer perspective

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Reference no: EM133600284

Question

When designing the customer experience, it is very important for employees to understand what that experience should be from a customer perspective. What can manager's do to ensure employees not just understand the customer experience, but deliver the expected level of performance in their specific role.

Reference no: EM133600284

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Experience should be from customer perspective : When designing the customer experience, it is very important for employees to understand what that experience should be from a customer perspective.

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