Experience performing technical help desk support

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Describe your knowledge and experience installing, configuring, maintaining, and upgrading operating systems and software packages across disparate platforms.

Describe your knowledge and experience performing technical help desk support including handling a high volume of customer inquiries and complaints and resolving tier one requests by remote session, telephone, or email.

Describe your knowledge and experience receiving and evaluating requests for service; diagnosing problems; troubleshooting and implement remedial actions.

Describe your knowledge and experience conducting system and database back-ups.

Reference no: EM131518345

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