Reference no: EM133257822

Part 1: E-mail

Read the Radical Activity 5.1 on page 140; however, you do not need to list the weaknesses of the message. Instead, please provide the message so that it is clear, concise and purposeful. Be sure to use the direct strategy for writing business messages and use appropriate e-mail formatting. This message should be at least 3 short paragraphs and include an opening, body and closing. (If you have an e-text, the page numbers may vary. Please look for the assignment by the activity number - in this case, Activity 5.1)

5.1 Radical: Information E-mail-Hastily Written Message
Needs Drastic Revision (L.O. 1)
Bien, Inc., is considering launching an internship program, and Nathan Weintraub, manager of Human Resources, seeks information from members of the management team.

Your Task. Study the first draft of his hastily written message and list at least five weaknesses. Then revise it to establish a concise, clear message. Consider patterning your revision on Figure 5.1 in this chapter.

Part 2: Adjustment Letter

Please read the adjustment letter in Activity 6.3 on page 176 of the text. Then, rather than following the instructions from the text, please provide similar letter instead of listing weaknesses and outlining a writing plan. Be sure to use the direct strategy for adjustment messages in 3-4 short paragraphs and use appropriate business letter formatting, including company and receiver address blocks, date, salutation and complimentary close.

"6.3 Radical: Adjustment Letter-Sagging Canvas Needs Restretching (L.O. 4)
When a company received an expensive office painting with sags in the canvas, it complained. The seller, Central Park Gallery, responded with the following adjustment letter. How can it be improved?

Your Task. Analyze the letter. List its weaknesses. If your instructor directs, revise the letter.

Current date
Ms. Sharon Nickels
2459 Drew Street
Clearwater, FL 33765

Dear Ms. Nickels:

Your letter has been referred to me for reply. You claim that the painting recently sent by Central Park Gallery arrived with sags in the canvas and that you are unwilling to hang it in your company's executive offices.

I have examined your complaint carefully, and, frankly, I find it difficult to believe because we are so careful about shipping, but if what you say is true, I suspect that the shipper may be the source of your problem. We give explicit instructions to our shippers that large paintings must be shipped standing up, not lying down. We also wrap every painting in two layers of convoluted foam and one layer of Perf-Pack foam, which we think should be sufficient to withstand any bumps and scrapes that negligent shipping may cause. We will certainly look into this.

Although it is against our policy, we will in this instance allow you to take this painting to a local framing shop for
restretching. We are proud that we can offer fine works of original art at incredibly low prices, and you can be sure that we do not send out sagging canvases.