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For this assignment you will provide a personal example of a recent service-related experience and measure it according to each of these two techniques, making sure to do each of the following:
Briefly describe the service you experienced.
SERVQUAL. Provide a description of each of the five dimensions, including tangibles, reliable, responsiveness, assurance, and empathy, and how these applied to your service encounter.
If GAP Analysis applies, describe the difference between your expectations of quality and what actually occurred. If Gap Analysis does not apply, make sure to explain why it did not apply. For example, if you did not make a complaint, Gap Analysis would not apply. If that is the case, explain why you did not complain. Also indicate what could have been added (or removed) to improve your experience.
In recent years, two nationally known health care providers have established sat-ellite facilities a great distance from their main clinic locations.
What factors and forces contributed to scope creep in this case? Is this an example of good or bad scope creep? Explain.
You are about to invest your $10,000 in three different funds. Fund 1 offers expected rate of return of 4%. Formulate this problem to maximize annual return.
Define entrepreneurship, and cite your definition. Explain how entrepreneurs are likely to face extreme situations while working on their ventures.
Describe the strengths and weaknesses of traits, behaviors and outcome-based measures. For what kinds of positions is each appropriate?
What is monitoring? What are some of the characteristics that should be considered in a monitoring system?
If Bob and Mike were analyzing how they motivate their employees in terms of two-factor theory, which of the following would be true?
Briefly describe your organization's domain that is, the goods and services it produces and the customer groups it serves. What core competences give the organization a competitive advantage? What are the organization's functional-level strategies
You are interested in estimating the effects of tax breaks on the level of charitable contribution.
List specific changes that your company has made to its Code of Conduct in recent years. Provide at least one (1) example of each change.
What is Time Study? What are the different equipment used for time study? Explain the process of Time Study?
Solid Security Systems hires both male and female sales representatives. However, the company mostly promotes male employees to the position of senior sales executive because the job involves a lot of traveling. The management of the company believes..
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