Expanding e-government services and information

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Expanding E-government services and information via the web certainly reduces phone calls, and counter-service, and citizen visits to city hall. Additionally, many government services are most efficiently delivered to citizens via the web in the 21st century. Should government seek to limit traditional counter and face-to-face delivery of services to citizens to save the associated personnel and other costs? Why or why not?

Reference no: EM133496349

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