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Examples of strategies for creating customer-oriented

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Reference no: EM133259242

Learning Objectives:

Provide examples of strategies for creating customer-oriented service delivery through hiring the right people, developing employees to deliver service quality, providing needed support systems, and retaining the best employees.

Discussion:

Visit the websites of companies with known world-class service cultures (such as Ritz-Carlton, FedEx, Starbucks, or Zappos). How does the information conveyed on the website reinforce the company's service culture?

Reference no: EM133259242

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