Reference no: EM133035962
Background:eResults Since 2014, eResultseResults'closing the loop'
From humble beginnings in 1999, ' initial core business of business computer systems sales and consulting servicing has now grown. Business partners Rod Coogan and Steve Dyson, together with their fifteen staff, tailor business, information management and cyber security solutions for small to medium and large business organisations drawn from across education, health, local government, legal and financial sectors in the Geelong region.
has offered a complete IT service focusing on establishing and installing business information systems, networking performance servers, data storage, Cloud service setups, website development, in addition to advising clients about managing information, privacy, creating workplace policies and establishing resilient cyber security and contingency planning practices. strives to be an environmentally sustainable organisation. It is actively committed to in terms of responsible and secure recycling all their cardboard, paper, soft and hard plastics, toner cartridges etc., including secure disposal of all their obsolete e-waste products. The business is also involved in advising customers of environmentally sustainable practices.
Reliable information technology is critical for businesses to thrive in a competitive market. eResults is highly focused on the specific requirements of their customer businesses including keeping up with the latest cyber security trends and demands. In summary, eResults provides the following services:
- Managed Services - Designed to improve the computer systems reliability and keep their staff productivity, secure and protected against all contingencies. Managed Services can assist by (remotely) managing your IT infrastructure and/or end-user systems.
- Virtual Support Services - eResults offer a complete range of website and email hosting, business software applications and backup and cloud services. With the development of faster Internet via the NBN, businesses can migrate their software to 'the cloud'. eResults can help you plan and make this transition, ensuring that your business always stays online.
- Desktops, Laptops and Notebooks - As a Dell partner, eResults supply Dell's corporate range of computing hardware at very competitive pricing.
- Servers and Networks - From small workgroup servers to large corporate storage, eResults have the right solution for business. Our network consultants are ready to help design and implement solutions from start to finish, whether it is a small local area network or wide area network across many sites, we have a team of long-standing partners and staff with the experience and resources.
- Accessories - eResults also offer a wide range of accessories and peripherals from other reputable brands such as Dell, LogiTech and Microsoft to name a few. Accessories and peripherals we offer include monitors, keyboards, mice, external drives, network switches, storage, video conference equipment, notebook docks, carry cases and software solutions to name a few!
You are a recent Deakin graduate and the newest member of the eResults team. As part of your initial training and induction you have been shadowing Rod during on-site visits with SME (Small-to-Medium Enterprises) customer businesses over the last month to acquaint yourself with the eResults approach.
Customer Business Case Study Details:
Just Beans is a quality coffee wholesaler that produces the best value premium 'fair trade' coffee beans available online with free delivery anywhere in Australia. Owner and master roaster, James, guarantees the quality and freshness of the coffee beans, which are roasted fresh for customer coffee machines, plungers, or filters. James founded Just Beans in 2014 based on his passion and enthusiasm for premium quality coffee beans.
Just Beans consists of a local pickup and delivery service for Geelong area customers. Just Beans' clients can order a variety of fresh roasted coffee beans online from Just Beans via their unique B2B website. The customer experience starts online when placing an order and customers can expect to receive a personal confirmation email of their order directly from James. The coffee beans are hand-roasted and packaged within 24 hours and dispatched for delivery to the customer's door, fast! All Just Beans coffee orders are roasted fresh to ensure maximum freshness and quality. For advice selecting coffee beans or getting a better coffee from coffee machines, James is happy to be the customer's first port of call.
However, with the business growing exponentially in popularity and orders there are some concerning issues appearing with the largely manual business processes used with managing local and online orders. This includes efficiently and securely handling of customer details and the management of information, while maintaining a secure online presence that is beginning to concern James.
Therefore, James has engaged eResults to undertake an analysis of his business to develop a couple of whole-of-business solutions to improve his business processes by:
- electronically automating as many business processes as possible within the business including payment transactions.
- ensuring that any relevant cyber security issues related to protecting his business data and that of his customers are addressed.
- considering the Cloud as an option or other outsourcing options for managing his business.
- setting up contingency alternatives for his business in case things go awry and his business is hacked.
- considering the implementation of BYOD to work policies and security protections.
In response, Rod from eResults has spent the last few days working with James and his staff analysing the business with the view of developing appropriate whole-of-business options for James to consider. From Rod's initial analysis, he has outlined several areas of concern and tasked you with providing advice and suggestions in response to his following questions.
QUESTION
Cyber security awareness training is crucial to all business operations using the Internet and mobile devices. Rod knows that the actions of staff could represent a significant weakness to the cyber security of Just Beans. This is because sometimes people are careless or make mistakes or take can take advantage of opportunities. Therefore, people can sometimes be the 'weakest link' in the chain of cyber security.
- Rod wants you to identify and describe four (4) examples of potential cyber security risks directly related to human activities (i.e., the things people do) that might present a potential threat to ongoing cyber secure activities of Just Beans for staff awareness training purposes.