Reference no: EM132619378
1. Provide three examples of how work relationships can support or hinder achieving outcomes in the work environment.
Identify some situations where work relationships can assist you to achieve positive outcomes at work ie when you work as a team and have developed strong friendships at work job satisfaction is generally improved. If you have conflict at work or have to deal with difficult people it makes it less enjoyable to perform a job - less job satisfaction, possibly less productivity.
2. Communication differs between cultures. Identify three types of action that you, as a manger, could take to improve differences in cross cultural communication.
How can you better communicate with other cultures ie speak slower, undergo training or be better informed to understand other cultures
3. Identify three types of behaviour and techniques that support the development of positive work relationships and building trust in a team.
What can you do to support better work relationships ie try to be helpful to others when they are busy or experiencing difficulties, tell the trust and be reliable, remember the little things such as birthdays or special things that occur in our personal lives.
4. For each of the following interpersonal communication styles, identify a situation where this styles would be effective and ineffective
- Controlling style
- Dynamic style
- Egalitarian
- Withdrawal
Refer to Lecture 4. Think of a two situations for each point where the style would be effective and ineffective (8 in total).
5. Develop a flowchart to be use as a model for problem solving.
Refer to Lecture notes and use main points for each step of flow chart. transcript additional comments to explain point (brief explanation). You can use another problem solving model if you would prefer but provide the reference or source of the model.
6. Develop a blueprint for conducting difficult conversations to resolve problems.
Refer to Lecture notes and video from Linkedin Learning. Use main points as identified in lecture notes for each step of flow chart. Transcript additional comments to explain point (brief explanation).
7. Develop a flowchart to be used to manage poor work performance.
Refer to Lecture notes and Fair Work Ombudsman website. Use main points for each step of flow chart. transcipt additional comments to explain point (brief explanation).
8. Explain why legislation and organisation policies positively impact on workplace relationships. Provide examples to support your answer.
Legislation and policies guide us in what we can or cannot do by providing clarity. Think of some examples. Identify the piece of legislation and briefly explain ie Occupation Health and Safety Act (yearjQuery22409291150271745661_1598921981618jQuery224021283771713005617_1598922181424) - to protect workers from injury or illness at work and outlines what we can and cannot do in the workplace for employees and employers.
9. When would it be necessary to be culturally sensitive and socially sensitive? Provide an example for each. Explain how you would alter your behaviour or communication style to suit the situation.
Identify a situation that you or someone you know has experienced. This is especially relevant in the medical professional. Identify a situation or cultural and also for social. Describe how you can alter your communication style to suit the situation ie someone is very upset so you would speak to them with empathy, offer support, privacy etc
10. Suggest how you would adjust your behaviour or communication style to suit the following situations
There is really no wrong or right answers here- just better ways of handling a situation. Try to put yourself in this situation and how you would best deal with it.
- A member of staff has been diagnosed with a serious illness. You have been asked to communicate this to other staff.
- A patient has asked you a highly personal medical question in the reception area.
- A patient has suffered a stroke and is attending the clinic for an appointment. You are unsure if she will now require assistance. Stoke did not occur at the time of appointment ie 2 months ago
- A female doctor has unexpectedly gone home due to illness. A patient with an appointment to see that doctor has just arrived. Due to cultural reasons, she may not want to see the male doctor taking over the ill doctor's patients. How would you sensitively resolve this issue?
- The practice is appointing a new doctor who specialises in sports medicine. Determine how to let your patients know about this new service.