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Examples of generic professional service standards

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Reference no: EM132682555

-What are six principles underpinning the provision of enhanced customer service experiences for customers?

-Provide five examples of generic professional service standards for service industry personnel in hospitality?

-What are five examples of generic professional service protocols for service industry personnel in hospitality?

-List 6 attitudes and attributes required by staff who work in hospitality?

- What are five examples of the roles and responsibilities of supervisors and managers in relation to the provision of quality customer service?

-What are five examples of the roles and responsibilities of operational personnel in relation to the provision of quality customer service?

-Provide five sources of information on current service trends and changes that impact service delivery?

-Give three examples to illustrate how changes in the competitive environment can impact planning for quality customer service?

-Give three ways the economic climate the business faces impact their planning for quality customer service.

-What are three ways the introduction of new technologies or equipment might impact planning for quality customer service?

-Identify three ways management changes and organisational restructures might impact venue planning for quality customer service.

-How might the use of different recruitment practices impact planning for quality customer service?

-How should trends in customer service preferences impact planning for quality customer service?

Reference no: EM132682555

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