Examples of effective communication skills

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ASSIGNMENT:

One of your employer's long-term patients has not been paying her medical bills. When you contacted her, she seemed embarrassed to admit that she had recently gone through a divorce and lost her job. Money had been really tight.

1. List general guidelines that must be followed to meet laws and regulations related to bill collection?

2. How could you proceed in the conversation so that it results in her balance being paid or that a payment arrangement is made? In a first person dialogue, provide examples of effective communication skills while being sensitive to the patient's situation.

Reference no: EM133550777

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