Reference no: EM133563922

Assignment:

Think about a detailed conflict between you and another person or two other people/parties that you have dealt with personally, either as a consultant, a mediator, or a witness, participant, etc. Choose a conflict that is complex and well-known to you. In other words, choose a conflict that matters and has the potential for mediation.

Once you have chosen a conflict, provide a brief overview of the conflict. Your overview should give the broad strokes of the situation. Who was involved, what happened, what types of interaction or interactions transpired.

Then, describe each persons'/party's side of the conflict from their point of view (we will call this their script). The script does not need to include dialogue, but just a telling of the conflict from that person's perspective (why they perceived a conflict, what they saw as the issues, what they felt, their behavior during the conflict, what they hoped the outcome would be). Each description should clearly detail the person's position and desires. If you find yourself unfamiliar with one side of the conflict, reflect carefully on their goals, positions, and communication to create the best script possible.

1. After you have completed your conflict scenario and scripts, identify the emotions that you can identify in both the first and second script. In other words, separately discuss the emotions you see demonstrated for each person in the conflict. For these emotions discuss what might have triggered them and specific behaviors that helped you identify the presence of these emotions.

2. Look for examples of assertiveness or aggressiveness. Why would you label the emotion the way you did? What responses can you identify when this behavior occurred?