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1. Roberta and Clarence are members of the same taskforce at work. At the beginning, the two didn’t get along well, so they avoided contact. Other members of the group have begun to notice, and recently, communication between all taskforce members came to a standstill. The taskforce has become ineffective in completing its assigned tasks as a result. This is an example of what type of conflict?
a. Dysfunctional conflict
b. Functional conflict
c. Personalized conflict
d. Substantive conflict
2. A group meets regularly at R.Q.M Manufacturing to review product quality issues. Members of the production line are arguing with members of the design team, shifting blame on quality issues from one to the other. The group leader attempts to identify possible issues on both sides. In the end, the group works together to identify problems and solutions. This is an example of which conflict-resolution style?
a. Compromise
b. Accommodate
c. Compete
d. Collaborate
3. Wendel and his colleague Jeff are preparing to go on a lunch break. Wendel really wants fast food so he can eat quickly and get back to work to meet a project deadline, but Jeff wants to have a leisurely lunch at the grill across town. Wendel decides to accommodate Jeff’s wishes, hoping that down the road someday, Jeff will accommodate his wishes. This is an example of which conflict-resolution style?
b. Withdraw
c. Accommodate
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