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Example of successful implementation of a chatbot

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Reference no: EM132799697

Read the following articles and answer the questions below:

  • "What is a Chatbot and How to Use It for Your Business" https://medium.com/swlh/what-is-a-chatbot-and-how-to-use-it-for-your-business-976ec2e0a99f
  • "Financial services chat bot: How bots transform the financial industry" https://www.virtualspirits.com/financial-services-chat-bot-how-bots-transform-the-financial-industry.aspx
  • "How financial services providers are using AI-powered chatbots to up-level their customer experience" https://www.twilio.com/hub/how-financial-services-providers-are-using-ai-powered-chatbots-level-their-customer-experience

1. Explain what a chatbot is.

2. How can using a chatbot improve business processes in the financial services industry? What are the benefits of financial services chatbots?

3. Search on the Internet and provide an example of successful implementation of a chatbot in the activities of a financial services provider. How has the chatbot improved performance of that business?

Reference no: EM132799697

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