Reference no: EM132229019
1. Tammy, Lisa, Bart, Madaline, and Roberto all work at Frink Electronics. After work, Tammy, Lisa, and Madaline all enjoy going to the Lux Lounge for Happy Hour. Tammy, Lisa, and Madaline constitute a(n) ________ group.
formal
informal
action
task
performance
2. Which of the following is not an example of a performance norm?
how hard an employee should work
how to get the job done
when an employee needs to look busy
the appropriate levels of tardiness
the acceptable level of output
3. Low-status groups, perhaps in response to discrimination, are likely to leverage ________ to compete for higher status.
ingroup favoritism
outgroup fighting
citizenship behaviors
outgroup favoritism
ingroup fighting
4. Which of the following is not a reason why people join groups?
to have increased feelings of worth
to achieve something that cannot be individually achieved
to consume fewer hours in decision making
to fulfill social needs for affiliation
to feel stronger and have fewer self-doubt
5. Rhoda is an executive assistant at a major medical center. Because she works directly with the head doctor, Rhoda feels that it is appropriate to council patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical center and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to council new patients. Marge's irritation with Rhoda can be explained by ________.
role expectation
social norms
role perception
role norms
performance norm