Example of nondefensive communication

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Reference no: EM133466795

Questions

1. Abel pays close attention to the behaviour of others and gauges his own behaviour accordingly. What is Abel demonstrating?

1) low self-esteem

2) high self-esteem

3) low self-monitoring

4) high self-monitoring

2. Which statement is an example of nondefensive communication?

1) The cheque is in the mail. Don't call me again

2) Mary is always late to meetings

3) The report looks good but I need to talk to Dan about one recommendation before I approve it

4) I sent the memo through intra-company mail. They must have lost it

3. Which statement best summarizes the bounded rationality model of problem solving and decision making?

1) Managers critically view the world as complex and multivariate

2) Managers generate a wide array of decision options and select the one that meets all decision criteria

3) Managers are comfortable making decisions without identifying all options

4) Managers follow statistical rules for decision making

4. You own and operate a small business that employs 25 people. You are considering cancelling extended health and hospitalization insurance for your employees because of increasing costs. If you do cancel these benefits, which need will become of greater concern to your employees?

1) safety and security

2) self-esteem

3) affiliation

4) self-actualization

5. Which of the following is not a topic or concern related to OB?

1) turnover

2) leader behaviour

3) productivity

4) management

5) family behavior

6. Cara believes in her solution to the problem. At this point, 500 hours and several thousand dollars have gone into implementing the solution, even though the business is still declining. What is most likely occurring?

1) sunk cost loss

2) escalation of commitment

3) failure to analyze the alternatives objectively

4) conflicted reason theory

7. Which of the following would motivate the employees according to Herzberg?

1) improvement in working conditions

2) fixing the heating system

3) receiving recognition for a job well done

4) having the supervisor "hang around" more

5) eliminating the supervisor's position

8. Which of the following is a behaviour in aggressive, attacking communication?

1) nonassertive defensiveness

2) subordinate defensiveness

3) dominant defensiveness

4) no defensiveness

9. Dorian is having trouble with her team. Her boss suggests using MBTI. Why would her boss suggest this?

1) to understand individual differences

2) to identify what motivates employees

3) to understand why people do what they do

4) to identify how to motivate employees

10. Which of the following would most likely cause people to engage in immoral acts, or even violent behaviour, even though they are committed members of their group?

1) a decline in group cohesion

2) an emphasis on social loafing

3) a loss of individuality

4) absence norms for moral behavior

11. What is likely to be the outcome if Max takes on the contributor role in a team?

1) He will provide data and necessary information for problem solutions

2) He will collaborate

3) He will play a good devil's advocate

4) He will act as good facilitator, listener, and communicator

12. Which of the following problems would an OB study be least likely to focus on?

1) an increase in absenteeism at a certain company

2) a fall in productivity in one shift of a manufacturing plant

3) a decrease in sales due to growing foreign competition

4) an increase in theft by employees at a retail store

5) excessive turnover among volunteer workers at a nonprofit organization

13. What is represented by the hiring of new staff and the purchase of material?

1) outputs

2) throughputs

3) inputs

4) transformations

14. _____ is a set of personality traits that integrates an individual's sense of self-esteem, generalized self-efficacy, emotional stability, and locus of control.

1) MBTI assessment

2) Positive/Negative affectivity

3) Core self-evaluation

4) Peripheral self-introspection

15. What is a significant difference between job enlargement and job enrichment?

1) Enlargement empowers employees whereas enrichment does not

2) Enrichment can be successful only with supervisory retraining

3) Enlargement has a minimal impact on employee motivation

4) Enrichment vertically loads a job whereas enlargement horizontally loads a job

16. What best describes the relationship between cooperative and competitive behaviours as part of work team process?

1) They are complementary

2) They are opposites

3) They are role specific

4) They reflect team diversity

17. Match the following:

Feedback from receiver for purpose of checking accuracy of sender's message

One's view of the world and its influence on interpersonal communication

A receiver's response to the message received from the sender

A form of nonverbal communication

Repeating of a message using different words, or a form of oral shorthand

1. Perceptual Screening

2. Affirmation

3. Reflective ListeningÂ

4. Eye Contact

5. Paraphrasing

18. Which of the following terms could be described as shifts between risk taking and caution, sometimes adopting extreme attitudes?

1) group polarization

2) satisficing

3) poor group decisions

4) groupthink

19. Which statement best exemplifies the relationship between hygiene and motivation factors?

1) They are independent

2) They are interdependent

3) They are additive

4) They are positively related

20. If recency is operating within a selection interview, the job candidate would be well advised to

1) exaggerate her credentials

2) hold off revealing some good qualities until the end of the interview

3) list his or her most recent jobs first on his or her resume

4) withdraw her candidature

21. What are the two benefits of belonging to a team or group?

1) integrated involvement and achievement

2) improved psychological intimacy and recognition

3) enhanced job satisfaction and improved productivity

4) increased recognition and integrated involvement

22. In the context of a communication message, what does "richness" refer to?

1) the number of analyzable elements in the message

2) the amount of data that can be sent via the medium

3) the ability of the medium to evoke meaning

4) the amount of feeling that is communicated

23. Your roommate attributes her good test results to her diligent study habits and her low test results to the instructor's poorly-worded questions. Which attribution theory is your roommate demonstrating?

1) consensus error

2) fundamental attribution error

3) acceptance error

4) self-serving bias

24. An assertive, controlled, and informative person who shows self-control and self-possession without rejecting the listener shows an example of

1) Dominant defensiveness

2) Intercultural communication

3) Subordinate defensiveness

4) Nondefensive communication

25. Match the following:

Windows through which we interact with people in the world

Data with meaning to a person who has interpreted or analyzed them

Thoughts and feelings that the sender intends to evoke in the receiver

The uninterpreted, unanalyzed elements of a message

1. Perceptual screens

2. Information

3. Data

4. Message

26. Which of the following statements may indicate projection by the speaker?

1) "I didn't land the contract because the competition was just too good."

2) "I would never assign a woman to that sales territory."

3) "Telling a white lie to clinch a sale is perfectly ethical."

4) "Most of my sales staff think like I think."

5) "I don't steal from the company but I'm sure that others do."

27. ____ is official, legitimate and most visible part of the system.

1) formal organization

2) mission

3) informal leaders

4) feelings

28. The three main components of perception are

1) selectivity, constancy, and primacy

2) primacy, recency, and projection

3) perceiver, situation, and target

4) perceiver, situation, and projection

5) perceiver, target, and attribution

29. One of the main issues on the minds of members during the norming stage is:

1) Whether the team will work together effectively or spiral back into conflict

2) What the team is doing and why is it important

3) Whether the team will get through the time of conflict

4) What is the next challenge they will take up

30. Dana finds her team seeks little guidance from her and can make decisions as a team. What stage is this an example of?

1) norming

2) forming

3) storming

4) performing

31. According to research done on Herzberg's two-factor theory, what is both a hygiene factor and a motivational factor?

1) achievement

2) pay

3) advancement

4) coworker relations

32. What is a major difference between motivation factors and hygiene factors?

1) Motivation factors concern negative aspects of the job environment; hygiene factors concern personal appearance

2) Motivation factors are controlled by supervisors; hygiene factors are contained within the job

3) Motivation factors can be activated only when pay and benefits are acceptable; hygiene factors allow self-actualization whenever present

4) Motivation factors deal with job characteristics that are intrinsic to the job; hygiene factors deal with characteristics of the work environment or factors extrinsic to the job

33. What is best reflected by beliefs and assumptions about people, work, and the organization?

1) social surface

2) informal organization

3) overt organization

4) formal organization

34. Which of the following is an example of a maintenance function of a group?

1) elaborating ideas

2) summarizing ideas

3) seeking information

4) following others' leads

35. Which statement best exemplifies current motivation theories?

1) The reinforcement approach to motivation has been found to be superior to other motivational models

2) The motivational models that make strong economic assumptions regarding human motivation have received the most universal acceptance

3) There are several approaches to motivation, and one or another may be useful in specific organizational contexts, with specific individuals or groups, at different times

4) Freudâs psychodynamic theory of motivation has generally been supported with the strongest empirical evidence

36. Which of the following can be written or unwritten and specifies what group members should do?

1) work group goals

2) expectation consistency

3) work group norms

4) role congruence

37. Which response could be summarized as a deterioration of mental efficiency, reality testing, and moral judgment resulting from in-group pressures?

1) groupthink

2) the risky shift

3) group polarization

4) the recency effect

38. What is the term for the tendency to make attributions to internal causes when focusing on someone else's behaviour?

1) the fundamental cognitive error

2) the discounting principle

3) the fundamental attribution error

4) the self-serving bias

39. What action should Vanda take to minimize groupthink?

1) criticize the opposition

2) encourage rationalization

3) manipulate group members in order to increase peer pressure

4) re-examine the preferred solution

40. What converts inputs to outputs in an open system?

1) task structure

2) robots

3) technology

4) borrowed financial resources

41. Which statement best summarizes social loafing?

1) It is a norm of behaviour within a group

2) It is supportive of the development of group cohesion

3) It is a stimulant to increased group performance

4) It is of detriment to the group and may cause interpersonal conflict within the group

42. Which technique is valuable in its ability to come up with potential problems?

1) brainstorming

2) the nominal group

3) dialectical inquiry

4) devil's advocacy

43. According to the textbook, what is a requirement for goal-setting theory?

1) extrinsic rewards

2) moral maturity

3) autonomous workforce

4) employee commitment

44. What completes the message in interpersonal communication?

1) emotion

2) message

3) perceptual screens

4) feedback

45. Dana goes to a car dealership to buy a car. The salesman is warm and friendly; however, Dana believes he is acting this way just to sell her a car. What could be the reason for his warm and friendly attitude towards Dana?

1) cognitive dissonance

2) situation

3) perceiver

4) target

46. Which statement best summarizes Maslow's progression hypothesis?

1) Needs are ordered

2) Individuals will move down the hierarchy as well as up the hierarchy

3) Only ungratified needs motivate behaviour

4) Higher order needs are more important than lower order needs

Reference no: EM133466795

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