Example of external proposal

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Reference no: EM132250298

1. Which of the following statements about apologies in bad-news messages is true?

They should never be used in bad-news messages.

They are best included at the end of the message.

They always make the situation better.

They can make you appear wrong even when you are not.

They are an essential part of a bad-news message.l

2. Which of the following best exemplifies the way a sentence should be structured when delivering negative news?

The fan was damaged due to fluctuation in the power supply, so we cannot help you with any repair costs.

You apparently did not read the instructions, so it is not our fault that your product was damaged.

It is your responsibility to read the terms and conditions before purchasing a product.

The television you bought did not have a warranty, so we cannot repair it without payment. We cannot make a refund, but you may choose a comparable product from our website.

3. When presenting bad news, you should avoid using

second person.

first person.

third person.

the we-viewpoint.

the you-viewpoint.

4. Which of the following is an example of an external proposal?

an employee's email persuading his superiors to choose his team over an external agency for a particular project

an email from the head of a cleaning service seeking to convince a company to be his client

an email from an employee to his manager stressing the need for additional team members for a project

an email from the HR manager of a technology firm to their finance department containing the pay structure for new employees

a memo from an employee to her manager requesting Six Sigma training

Reference no: EM132250298

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