Reference no: EM131668213

1. When preparing an ''organization chart'' to help organize a message, you begin with

   a. the main idea.

   b. the major points.

   c. supporting evidence.

   d. whatever you want to begin with.

2. Stereotyping

   a. is never a good practice.

   b. can be useful in the early stages of learning about a culture.

   c. lets you deal with individuals as they really are.

   d. is often the result of thorough, specific, and accurate evidence.

3. Which of the following is an example of an ethical lapse?

   a. Putting suggestions in the company suggestion box without signing your name.

   b. Informing a new employer about your previous (competing) employer?s major clients.

   c. Telling your supervisor that another employee is stealing office supplies.

   d. Providing incorrect data in a report, even though you didn?t know it was incorrect at the time.

4. Which of the following is not one of the common faults responsible for most of the organizational problems in business messages?

   a. The writer includes irrelevant material.

   b. The writer gets to the point too soon.

   c. The writer presents ideas in illogical order.

   d. The writer leaves out necessary information.

5. To hear spoken messages or other sounds attached to a document, receivers must

   a. convert the document to tape and use a tape player.

   b. load the document into a computer that has a sound card installed.

   c. insert the document into an optical character recognition system.

   d. receive the document over a phone line.

6. The primary audience for your message is made up of

   a. all who receive it.

   b. the decision makers or opinion molders.

   c. those people with the highest status.

   d. those people who represent the opinions and attitudes of the majority.