Reference no: EM133026839
1) Miguel, the HR manager at A1 Appliances, is preparing a newly promoted employee for her role as a supervisor. In his experience, he will need to address the new supervisor's nervousness about conducting performance appraisals. What is the most likely cause of this nervousness?
a. Performance management supports administrative decisions that have a great impact on employees.
b. Performance management starts with defining what the organization expects from employees.
c. A performance evaluation can help supervisors decide how to develop employees' skills.
d. Performance feedback must be aligned with the company's strategy.
2) A team of five to seven employees is assigned a problem and must work together to solve it within a certain time period. Which of the following techniques is being used?
a. Role Playing.
b. Leaderless Group Discussion.
c. In-Basket Exercise
d. Discussion.
3) Donna, a supervisor at Cenate Inc., wants to compare the performance of her employees. If she does this by listing the employees from best to worst performer, which of the following terms describes her method?
a. Mixed-Standards Scale.
b. Simple Ranking
c. Critical-Incident Method
d. Graphic Rating Scale
4) Generally speaking, the contents of employees' email and voicemail messages on companies' systems are
a. Protected and private only if they're directed to parties outside of the company.
b. Private, Protected Communications
c. Protected and Private if Job-Related
d. Not Private, Protected Communications
5) Which of the following situations is an example of a voluntary turnover?
a. Carissa, an employee at Beta Corp., is transferred to another city for career growth.
b. Fatima, an employee at Flora Inc., is about to resign her job to start her own business.
c. Clara, a supervisor at Green Xpress LLC, is demoted from her current position.
d. Alex, a trainee at RandomWorks Inc., is reprimanded for arriving late at work every day.
6) The Myers-Briggs Type Indicator (MBTI) identifies individual's preferences for source of energy, means of information gathering, way of decision making, and
a. Self-Assessment
b. Succession-Planning
c. Lifestyle
d. Value System
7) In the context of validity in performance appraisal, information that's gathered but irrelevant is called
a. Feedback
b. Concatenation
c. Knowledge
d. Contamination
8) Ricardo, vice president of Salt Crumbs, is reviewing the development program for the company's middle managers. He notes that management development includes psychological profiles and mentors, as well as lateral moves to positions that give managers a broader view of the company. Ricardo would like to add a component of formal education. Which of the following options could be included in this new component?
a. Workshops involving business games and simulations.
b. On-the-job training in the basics of managers' current jobs
c. Opportunities to sign up for sessions with a life coach.
d. A program of externships at local charities.
9) When conducting a workplace search, employers can act fairly and minimize the likelihood of a lawsuit by
a. Hushing the company's search policies prior to the search.
b. Searching employees' workplace without their knowledge.
c. Using non-company personnel to conduct the search.
d. Justifying that the organization has work rules that provide for searches.
10) Which of the following is true of formal education as an approach to employee development?
a. Formal education includes presentations sent out by an organization, which enlist the ethics and policies educating employees from time to time.
b. Formal education includes organization-specific workshops that are open to outsiders as well as employees.
c. Organizations organize formal educational programs at the workplace or offsite to support employee development.
d. As a prerequisite to formal education, trainees must enroll in various courses offered by an organization.
11) Which of the following is true of the relationship between training and development?
a. Training prepares employees for management careers, while development is for learning entry-level skills.
b. The goal of training is preparation for the current job, while the goal of development is preparation for future job opportunities.
c. Training is future oriented, while development is focused on one's experiences in the past.
d. Participation in training is voluntary, but most organizations require participation in development activities.
12) Open-door policy, peer review, and mediation are methods of
a. Alternative dispute resolution.
b. Performance appraisal.
c. Collective bargaining.
d. The strategy decision-making process.
13) Jarvis, a manager at Livingston Corp., believes that he can fire Yolanda, his subordinates, at any time he wishes to do so. Which of the following, if true, would help strengthen Jarvis' belief?
a. Yolanda hasn't submitted her required paperwork as part of her job offer.
b. Jarvis hasn't provided Yolanda with an offer letter.
c. Yolanda is an underperformer and fails to arrive at work on time.
d. Yolanda doesn't have a specific employment contract with the company.
14) The type of performance management system in which a company assembles performance data on individuals from most or all of their contacts within and outside the company is known as
a. Management by objectives
b. 360-degree performance appraisals.
c. The critical-incidents technique.
d. Behavioral-observation scales.
15) Zenita was a creative writer at the Machner Group before her editor asked her to try out her skills at photography in the company's visuals department. After completing a short course on photography, Zenita joined the visuals department. Which of the following methods of job design did Zenita experience?
a. Job experience.
b. Job enlargement.
c. Job reduction.
d. Job rotation.
16) An employee's tolerance for uncertainty and ability to get along with others are assessed in
a. Leaderless group discussions
b. Role plays
c. Personality tests
d. In-basket exercises
17) A__________ career changes frequently based on changes in a person's interests, abilities, and values and in the work environment.
a. Stable
b. Protean
c. Flexible
d. Prescribed
18) Armando, a manager at a top engineering company, believes he can hire a few employees by promising them job security and later terminating them if business slows down. On what grounds could such a termination be considered a wrongful discharge?
a. The company overpaid the terminated employees.
b. The company has policies for handling misbehavior.
c. The company is under financial constraints and, at times, has to lay off employees.
d. The terminations deviate from the promise of job security in the work agreement.
19) Schram Enterprises, a software company, conducts Inscape's DISC inventory assessment to evaluate its employees. The assessment reveals that there are very few employees who are calm, supportive of others, and works far ahead of any deadlines. Which of the following DISC categories applies to the employees described in the scenario?
a. Conscientiousness
b. Steadiness
c. Dominance
d. Influence
20) Which of the following helps performance management meet the goals of supporting strategy and developing employees?
a. Employee orientation
b. Specific feedback
c. Strategic fit
d. Overall opinion