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1. Progressive Insurance examined insurance from the customers' viewpoint and saw how difficult it was to get an auto claim processed and paid by insurance companies. Then the company crafted its service strategy around solving that problem. The company now has fleets of claim adjustors on the road every day, ready to rush to the scene of an accident in their territory and provide fast claims processing-sometimes on the spot. Progressive Insurance relies on _____ service standards.
A. Company-defined B. Competitor-focused C. Customer-defined D. Cost-focused E. Service provider-defined 2. One of the Four Seasons Hotel's customer-defined standards is "staff will speak to guests in an attentive, natural, and courteous manner. This is an example of a(n) ________ customer-defined standard.
A. Responsive B. Intangible C. Informal D. Measurable E. Soft 3. Which of the following is an example of a specific behavior or action that defines the performance expected by customers?
A. Cost estimate is price customer pays B. Fixes the product right the first time C. Delivers the product on the promised date D. Greets customers within 5 minutes of entering the store E. All of the above
Create a research paper that discusses how Home Depot illustrates social responsibility in its environment.
For a country of your choice, conduct research into the cultural characteristics that you believe should be important considerations in establishing a core compensation program for a U.S. company that plans to locate there.
Create a system to manage the overall process
Make a chart of the various firms offering video-streaming services. List the Pros and Cons of each, along with its Revenue Model. Which efforts do you think will survive?
Using the Six Sigma Approach (DMAIC), provide an example situation that utilizes the five-step plan, and determine three to four challenges you may encounter using this approach. Provide specific examples to support your rationale.
Specify what cultural determinants about this country would be most important to you as you reach a decision about whether or not to do business in this country.
The paper aims to shade intensive lights over risks allocation and its related aspects embedded with a construction contract.
The management of risk approach consists of the risk management policy, process guide, plan and risk register. Explain the main risk management concepts that need to be considered in establishing these documents.
Determine the Economic Order Quantity in Excel for: Price of Product: $150 Savings Rate: 12% Annual Usage: 16240 Cost of transportation: $200/order Cost of PO preparation: $60/order Warehouse Rental: $8/piece.
The Danforth corporation circuit production plant has a 12,000 unit capacity and currently produces 10,000 circuits per year.
Research Analysis and Proposal
An increasingly popular risk analysis technique is VAR. Explain, illustrate and assess this technique. Discuss what strategies can be used as risk planning tools? Explain the following techniques and state in what part of risk management process they..
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