Example of a product or service you recently purchased

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Reference no: EM133673404

Question: Please share an example of a product or service you recently purchased that either was a great experience or a bad experience. What made it good or bad? identify the "moment of truth" - when did the company either make you a "customer for life" or lose you as a customer? How did the company meet or exceed your expectations? Or if they didn't, what could they have done to meet or exceed your expectations? What part of their operations either supports or diminishes the customer experience?

Please write 1-3 paragraphs when responding to the above questions. Make sure you respond to all of the questions. Both form (writing, grammar, spelling, etc.) and content will be evaluated in determining your grade for this assignment. If there are articles from reputable sources you read that informed your perspective, please cite them in your response.

Reference no: EM133673404

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