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Example of a customer services representative job

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Reference no: EM133182625

Imagine that you need to hire an entry-level customer service representative. You will be provided with an example of a customer services representative job advertisement/posting.

 How would you create the interview guide for your posting? Your interview guide must include the following:

  1. Determine 3 competencies that you will use to create questions for your interview guide and why you chose them.
  2. Determine the order of importance; where 1 is most important and 3 is not as important
  3. Two (2) behavioral interview questions per competency. Written in the appropriate way for behavioral interview questions.
  4. One situational interview question per competency. Written in the appropriate way for situational interview questions.
  5. Two organizational fit questions.
  6. A grading (weighted or not weighted) scheme to assess each response (so you can tabulate a score for the interview)

Reference no: EM133182625

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