Examine two methods used to conduct job analysis

Reference no: EM133458001

Question (a) Define job description and person specification and examine how job analysis is important for the HR function.

Question (b) Examine TWO (2) methods used to conduct job analysis and illustrate each method with an example.

Question (c) A call centre based in India secured a 2-year contract with a major multinational company (MNC) to provide after-sale services to its customers. The call centre had been very aggressive in pricing its service to secure this contract. Its offer price was 30% lower than its closest competitor based in a neighbouring country. It was confident that it would be able to meet the needs of this client and make a profit. For the call centre to be profitable, the business manager requested the HR department to review job scope of the call centre operator before it embarked on a recruitment drive to hire more operators. In its recruitment exercise, the HR manager was aware that recruitment and the training of operators must fulfill the low-cost strategy and still meet the customer needs.

Examine the effectiveness of a job analysis on the execution of a low-cost strategy on the call centre.

Reference no: EM133458001

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