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Term Paper: Mystery Shopper Paper You are to select an approved hospitality site and provide a three page written observation of the establishment and customer service personnel. It is advised that you use the observational questionnaire developed in class. Objectives of this research project:
· To observe the attitude and behavior of customer service personnel in the hospitality sector chosen
· To report on the efficiency of personnel in the delivery of service
· To examine the quality and standards in and around the premises. Your paper and presentation are due on July 20, 2016. This paper and presentation are worth 15 percent towards your final grade. Your presentation should be in a PowerPoint format and address the following: Name and type of establishment (hotel, restaurant, casino, etc.)
The location and features of the sitePhysical appearance of the businessDecor and ambianceHow quickly were you greetedProfessionalismSuggestive sellingPace of transactionDetracting factorsCleanliness of restroomAppearance of employeesAvailability of parking and cleanliness of parking lotFeeling of safetyCourtesy of customer service representativeOverall feeling of satisfactionWould you visit this establishment againWould you recommend this establishment to others
Visit a local fast-food restaurant, such as McDonald's, Wendy's or Taco Bell and order a meal. During your visit, perform a quality and safety analysis of the store including:
Before you commence this assignment ensure you have completed Hands-on MIS Project # 1 to 5 in Appendix S.1 in the Study Book. These exercises are designed to familiarise you with the software, techniques and methods used in the assignment.
Prepare a Balanced Scorecard for Wells Fargo that will help it achieve its vision and monitor its performance on the strategic initiatives.
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Represented Corporation is a model of effective corporate administration. Characterize and clarify administered enterprise. Recognize oversaw organization and administered partnership as far as board's part, significant qualities and approaches of an..
Question 1: Discuss any pending applications, candidate countries, or associate members. Question 2: What are the advantages/implications for trade within the trading group and for the United States?
Create a flowchart or pseudo code that shows the logic for a program that generates a random number then asks the user to think of a number between 1 and 10. Then display the randomly generated number so the user can see whether his or her guess was ..
What are the collective bargaining rights that were given to employers by the Taft-Hartley Act’s quest for industrial relations equity? Why these were important to employers?
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