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1.Customer complaints must be handled properly to ensure that the complainants' position is restored to the state it was in prior to the service breakdown. Customers will become more faithful as a result of successful complaint handling, while failing to restore the customer's original status will result in negative effects.
a. Examine the potential negative repercussions of a failed complaint handling process.
b. Summarize the complaint handling solutions that a corporation can utilise to avoid all of the bad repercussions.
What is an example of a situation (preferably in a business context) in which you have had to choose between "right" and "wrong"?
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The company has 1,500,000 shares outstanding, and the year-end stock price is $40.00. What are Rockwell's earnings per share and P/E ratio?(Round answers to 2 decimal places, e.g. 12.25)
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Due to bad economic conditions, a home valued at RM 500,000 in 2015 dropped in value to RM 300,000 in 2019. Assuming the value of the house depreciated
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Was a valid contract formed between Pierre's and Maynard? Explain. If a valid contract was formed, does Maynard have any arguments to have his money refunded?
Draft a statement that the spokesperson will present. Draft three trick questions that the reporters may potentially ask in this particular situation, and provide your answers to those trick questions.
Intellectual property acquisition (if relevant; this is both IP you need to actually acquire from another company, as well as any patents, trademarks, copyrights and/or trade secrets you develop and file yourself). Plan for prototyping and testing..
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