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Examine the potential negative repercussions

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Reference no: EM133094251

1.Customer complaints must be handled properly to ensure that the complainants' position is restored to the state it was in prior to the service breakdown. Customers will become more faithful as a result of successful complaint handling, while failing to restore the customer's original status will result in negative effects.

a. Examine the potential negative repercussions of a failed complaint handling process.

b. Summarize the complaint handling solutions that a corporation can utilise to avoid all of the bad repercussions.

Reference no: EM133094251

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