Examine the five elements that are involved in most

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1.What are the mathematics of yield management, including ADR, occupancy percentage, and RevPAR? How are these calculated?

2.What are the key functional areas of the Rooms Department in a full-service lodging establishment? Briefly discuss what the role is of each functional area.

3.Explain and evaluate the organizational structure and functions of the Guest Services staff in a full-service hotel. Include the staff positions and what their roles are in the front office department.

4.Describe the process of a night audit and the activities of a night auditor.

5.Describe in detail the roles and responsibilities of an executive housekeeper. Whom does this person report to?

6.Examine the five elements that are involved in most accidents in a lodging operation. How do they relate to the housekeeping staff? Give examples.

Reference no: EM13459286

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