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Examine the customer profile

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Reference no: EM131266527

BUS445: Total Quality Management

Voice of the Customer

In the "Understanding the Voice of the Customer at LaRosa's Pizzerias" case study LaRosa's Pizzerias implemented the Voice of the Customer process to its restaurants design to address customer needs and expectations and ultimately allowed the restaurant chain to gain significant market share.

Answer the following:

  • Develop a customer satisfaction survey of eight questions. The questions must be relevant to the case study that the project team would use to solicit appropriate responses on the restaurant design concept from current and potential customers both inside and outside the restaurant's current market area. Explain your rationale for each question selected.
  • For each of these survey questions, identify a critical to quality (CTQ) performance characteristic for each of the survey questions and discuss why they are important to customer satisfaction.
  • Examine the customer profile (age, lifestyle, etc.) that the restaurant is targeting based on the customer requirements that LaRosa's has identified and considered as the design concept the restaurant has adopted.

Attachment:- Case Study.rar

Reference no: EM131266527

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