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Question 1: Evaluate QuikTrip's operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
Question 2: Analyze how operation management activities affect the customer experience. Select two operation management challenges and provide the solutions for confronting them.
Question 3: Examine QuikTrip's value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
Question 4: Determine the different types of performance measurements that can be used to measure QuikTrip's service-delivery system design. Select at least two types that can be applied and provide justifications for the selection.
Question 5: Examine the different types of technologies applied to QuikTrip's service operations and evaluate how the technologies strengthen the value chain.
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